KLEVA® SmartPlay

KRAPOF® Slim Power Vac

KLEVA® One Button 10-in-1 Cooker

KLEVA® Mealio Blender

Diamond Earth® Premium Cookware

Contact us quickly through live chat on the right side for the best assistance.

Email through our Contact Form and provide your order number if you need order tracking help from our customer team.

Call our customer service team at the following hours: Monday to Friday, 9:30 AM - 5:00 PM GMT+10 (Sydney Time)

Kleva Range Help Centre

Product Help

How much is shipping?

How long will it take to receive my order?

When will my order be despatched?

Do you deliver to PO boxes or parcel lockers?

Can I change my shipping address?

What couriers do you use?

Regional Area Delivery Cost

Do you ship worldwide?

Shipping & Delivery

What is your return policy?

What warranty do you provide?

What happens if I send a 'COD' parcel?

How are refunds processed?

What's the process for returning faulty products under warranty?

What if I return a product without necessary information and authorization?

What is the return policy for Super Sleeper Pro® Mattress Toppers?

How do I exchange an item?

What is your money back guarantee and warranty periods?

Returns & Refunds

What payment methods do you have?

Do you have a layby service?

How to pay with AfterPay

How to pay with ZipPay

Can I do a bank transfer of funds for my order?

How can I redeem my Reward Points?

How to place an order

Discount codes

Can I cancel my Order?

Requesting an Invoice or Receipt?

Orders & Payment

Apple CarPlay Help

Android Auto Help

SmartPlay General Query

How to Increase Microphone Volume

How to Connect your Car Speakers

How to use Voice Control

My bracket isn’t sticking anymore! What should I do?

My bracket won’t suction and keeps falling off! What should I do?

Why won’t my phone connect properly to my Smartplay?

My Smartplay screen has frozen! What should I do?

Why is my Smartplay making a crackling noise when I play music through my speakers?

How do I reset factory settings?

Battery & Runtime

Setup & Assembly

Operation & Troubleshooting

Maintenance

How do I clean my One Button Cooker?

How will I know when my food is cooked?

How do I cook eggs in the Kleva One Button Cooker?

What’s up with the measuring cup?

How do I get fluffy rice every time?

How do I know which is the ON button on the switch?

I’ve received my One Button Cooker, but where are my free gifts?

Where’s my free recipe book?

Help! My Kleva One Button Cooker is overflowing! What should I do?

My Mealio is displaying an Error message?

How do I prevent my Mealio from overheating?

Can I clean my Mealio in the dishwasher?

My food keeps sticking to the base of the Mealio?

Do I need to pre-cook my vegetables?

My Mealio has suddenly stopped during use?

How do I clean my blender?

What does GREBLON C3 mean?

How do I clean my cookware?

Help! I’ve burnt my non-stick pan! What should I do?

Can I use my cookware in the oven?

How long is my warranty?

My pans are no longer non-stick, how do I rectify this?

Product Enquiry

Duplicate Orders

Money Back Guarantee & Warranty

Past Delivery Date

How to Contact Us