Contact us quickly through live chat on the right side for the best assistance.

Email through our Contact Form and provide your order number if you need order tracking help from our customer team.

Call our customer service team at the following hours: Monday to Friday, 9:30 AM - 5:00 PM GMT+10 (Sydney Time)

Kleva Range Help Centre

Discover solutions to all your inquiries about shipping, payments, returns, and how to get in touch with our dedicated customer service team.

Help Centre | Kleva Range

How much is shipping?

How long will it take to receive my order?

When will my order be despatched?

Do you deliver to PO boxes or parcel lockers?

Can I change my shipping address?

What couriers do you use?

Regional Area Delivery Cost

Do you ship worldwide?

Shipping & Delivery

What is your return policy?

What warranty do you provide?

What happens if I send a 'COD' parcel?

How are refunds processed?

What's the process for returning faulty products under warranty?

What if I return a product without necessary information and authorization?

What is the return policy for Super Sleeper Pro® Mattress Toppers?

How do I exchange an item?

What is your money back guarantee and warranty periods?

Returns & Refunds

What payment methods do you have?

Do you have a layby service?

How to pay with AfterPay

How to pay with ZipPay

Can I do a bank transfer of funds for my order?

How can I redeem my Reward Points?

How to place an order

Discount codes

Can I cancel my Order?

Requesting an Invoice or Receipt?

Orders & Payment

Apple CarPlay Help

Android Auto Help

SmartPlay General Query

How to Increase Microphone Volume

How to Connect your Car Speakers

How to use Voice Control

My bracket isn’t sticking anymore! What should I do?

My bracket won’t suction and keeps falling off! What should I do?

Why won’t my phone connect properly to my Smartplay?

My Smartplay screen has frozen! What should I do?

Why is my Smartplay making a crackling noise when I play music through my speakers?

KLEVA® SmartPlay

Battery & Runtime

Setup & Assembly

Operation & Troubleshooting

Maintenance

KRAPOF® Slim Power Vac

How do I clean my One Button Cooker?

How will I know when my food is cooked?

How do I cook eggs in the Kleva One Button Cooker?

What’s up with the measuring cup?

How do I get fluffy rice every time?

How do I know which is the ON button on the switch?

I’ve received my One Button Cooker, but where are my free gifts?

Where’s my free recipe book?

Help! My Kleva One Button Cooker is overflowing! What should I do?

KLEVA® One Button 10-in-1 Cooker

My Mealio is displaying an Error message?

How do I prevent my Mealio from overheating?

Can I clean my Mealio in the dishwasher?

My food keeps sticking to the base of the Mealio?

Do I need to pre-cook my vegetables?

My Mealio has suddenly stopped during use?

How do I clean my blender?

KLEVA® Mealio Blender

What does GREBLON C3 mean?

How do I clean my cookware?

Help! I’ve burnt my non-stick pan! What should I do?

Can I use my cookware in the oven?

How long is my warranty?

My pans are no longer non-stick, how do I rectify this?

Diamond Earth® Premium Cookware

Product Help

Product Enquiry

Duplicate Orders

Money Back Guarantee & Warranty

Past Delivery Date

How to Contact Us

We offer a convenient shipping service for all orders. To view your shipping expenses, just add items to your cart, proceed to checkout, input your delivery address, and the shipping cost will be clearly presented.

For any products returned under warranty or 30-day money back guarantee, the product or offer must be returned in full including any accessories. You must provide us with your full name, order number, reason for return and pre-pay the postage for the

We offer payments via Visa, MasterCard, American Express, UnionPay, Google Pay, PayPal, Afterpay and Zippay.

Interested in one of our products? Please visit the product page via our website or send us over any product queries you have!. Alternatively contact our friendly Sales Team on (02) 9387 4100 and they will have all the information you need :)

<p>Interested in one of our products? Please visit the product page via our website or send us over any product queries you have!</p><p>Alternatively contact our friendly Sales Team on (02) 9387 4100 and they will have all the information you need :)</p>

If you believe you have placed two duplicate orders, please check your bank statement. You should have also been emailed an order confirmation, therefor please check your emails for two orders. We are unable to cancel existing orders as we offer next

<p>If you believe you have placed two duplicate orders, please check your bank statement. You should have also been emailed an order confirmation, therefor please check your emails for two orders.&#xA0;</p><p>We are unable to cancel existing orders as we offer next business day despatch. However you do have a money back guarantee, therefore you can return the product if not for you.&#xA0;</p><p>Please contact Customer Service on (02) 9387 4100 as soon as you realise so that they may help you. Our Customer Service desks are manned under the following times:&#xA0;</p><ul><li>Monday - Friday, 8am - 5:30am</li></ul><p><br></p><p><br></p>

Most of our products have a standard 30 day Money Back Guarantee plus a 12 Month Warranty, however, some of our products have a longer Money Back Guarantee and Warranty! You can see them listed below:. Should you not be able to see the product you ar

<p>Most of our products have a standard 30 day Money Back Guarantee plus a 12 Month Warranty, however, some of our products have a longer Money Back Guarantee and Warranty! You can see them listed below:</p><ul id="isPasted"><li><strong>One Button Cooker:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Cube Cutter:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>QuickTime Flavour Grill:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Safety Slicer:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Sumo Slicer:</strong> 30 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Vac Seal &amp; Save:</strong> 60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>QuickTime Gourmet Grill:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Mealio Hot &amp; Cold Blender:&#xA0;</strong>30 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Kleva Flavour Fork:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Diamond Earth Cookware:&#xA0;</strong>30 Days Money Back Guarantee + 10 Years Warranty</li><li><strong>Perfect Pro Pan Cookware:&#xA0;</strong>30 Days Money Back Guarantee + 10 Years Warranty</li><li><strong>Sahara Slate Cookware:&#xA0;</strong>30 Days Money Back Guarantee + 10 Years Warranty</li><li><strong>KRAPOF Pressure Washer:&#xA0;</strong>60 Days Money Back Guarantee + 3 Years Warranty</li><li><strong>KRAPOF Pocket Power Vac:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>KRAPOF Super Slim Power Vac:&#xA0;</strong>60 Days Money Back Guarantee + 4 Years Warranty</li><li><strong>KRAPOF Spot and Stain Remover:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>KRAPOF Tough Scrub Excel:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>KRAPOF Mini Tough Scrub:&#xA0;</strong>30 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Circulation Cycle:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Zoom Vision:&#xA0;</strong>30 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Air Purifier:&#xA0;</strong>60 Days Money Back Guarantee + 5 Years Warranty</li><li><strong>QuickPress IronLite: </strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Super Sleeper Pro Mattress Topper:&#xA0;</strong>120 Days Money Back Guarantee + 5 Years Warranty</li><li><strong>Straight 2 Sleep Mattress Topper:&#xA0;</strong>180 Days Money Back Guarantee + 5 Years Warranty</li><li><strong>Super Sleeper Pro Every Comfort Pillow:&#xA0;</strong>120 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Royal Deluxe Dream Sheets:&#xA0;</strong>30 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Garden Gorilla:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>KRAPOF Pressure Washer:&#xA0;</strong>60 Days Money Back Guarantee + 3 Years Warranty</li><li><strong>Kleva Precision Pruners:&#xA0;</strong>60 Days Money Back Guarantee + 5 Years Warranty</li><li><strong>Garden Fast Tuff Tools:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Kleva Cordless Hedge Trimmer:&#xA0;</strong>60 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Kleva SmartPlay:&#xA0;</strong>120 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Kleva SmartPlay:&#xA0;</strong>120 Days Money Back Guarantee + 12 Months Warranty</li><li><strong>Kleva 10&quot; SmartPlay:&#xA0;</strong>120 Days Money Back Guarantee + 12 Months Warranty</li></ul><p>Should you not be able to see the product you are looking at purchasing, all Money Back Guarantee and Warranty details are listed on each product page under &quot;Specifications&quot;.&#xA0;</p>

Aramex: 1300 327 892. Please select 1 and 1 to get through to a customer service agent.

<div data-block="true" data-editor="48ecg" data-offset-key="ef3u3-0-0" id="isPasted"><div data-offset-key="ef3u3-0-0"><span data-offset-key="ef3u3-0-0"><span data-text="true">In order to gather an ETA for your delivery you can contact the courier company, please have your tracking number ready. Please find the contact details of our couriers below.&#xA0;</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="al9g-0-0"><div data-offset-key="al9g-0-0"><br></div></div><div data-block="true" data-editor="48ecg" data-offset-key="5vtjf-0-0"><div data-offset-key="5vtjf-0-0"><span data-offset-key="5vtjf-0-0"><span data-text="true"><a href="https://www.couriersplease.com.au/tools-track?no=" rel="noopener noreferrer" target="_blank">Couriers Please:</a></span></span><span data-offset-key="5vtjf-0-0"><span data-text="true">&#xA0;1300 361 000&#xA0;</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="4hqvk-0-0"><div data-offset-key="4hqvk-0-0"><span data-offset-key="4hqvk-0-0"><span data-text="true">Mention &apos;following up on a consignment&apos; and do not give the tracking number when asked. You will now get redirected to a customer service agent.</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="vhec-0-0"><div data-offset-key="vhec-0-0"><span data-offset-key="vhec-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="4n1ko-0-0"><div data-offset-key="4n1ko-0-0"><span data-offset-key="4n1ko-0-0"><span data-text="true"><a href="https://www.borderexpress.com.au/tracking/" rel="noopener noreferrer" target="_blank">Border Express:</a></span></span><span data-offset-key="4n1ko-0-0"><span data-text="true">&#xA0;1300 100 239</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="71h7s-0-0"><div data-offset-key="71h7s-0-0"><span data-offset-key="71h7s-0-0"><span data-text="true">Please select 2 and 2 to get through to a customer service agent.</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="487gs-0-0"><div data-offset-key="487gs-0-0"><span data-offset-key="487gs-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="5fnfc-0-0"><div data-offset-key="5fnfc-0-0"><span data-offset-key="5fnfc-0-0"><span data-text="true"><a href="https://startrack.com.au/" rel="noopener noreferrer" target="_blank">StarTrack:</a></span></span><span data-offset-key="5fnfc-0-0"><span data-text="true">&#xA0;12 23 45&#xA0;</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="22hm4-0-0"><div data-offset-key="22hm4-0-0"><span data-offset-key="22hm4-0-0"><span data-text="true">Mention &apos;following up on a consignment&apos; or &apos;customer service&apos; to speak to a customer service agent.</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="dk78p-0-0"><div data-offset-key="dk78p-0-0"><span style="font-size: 16px;"><br></span></div><p style="line-height: 1;"><span data-offset-key="dk78p-0-0" style="font-size: 16px;"><a href="https://www.aramex.com.au/tools/track?l=" rel="noopener noreferrer" target="_blank">Aramex:</a> 1300 327 892</span></p><p style="line-height: 1;"><span style="font-size: 16px;">Please select 1 and 1 to get through to a customer service agent. </span></p></div><div data-block="true" data-editor="48ecg" data-offset-key="5ovot-0-0"><div data-offset-key="5ovot-0-0" style="line-height: 1.5;"><span data-offset-key="5ovot-0-0"><span data-text="true"><a href="https://auspost.com.au/mypost/track/search" rel="noopener noreferrer" target="_blank">Australia Post:</a></span></span><span data-offset-key="5ovot-0-0"><span data-text="true">&#xA0;13 11 18</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="4su2v-0-0"><div data-offset-key="4su2v-0-0"><span data-offset-key="4su2v-0-0"><span data-text="true">Mention &apos;following up on a consignment&apos; or &apos;customer service&apos; to speak to a customer service agent.</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="61mkm-0-0">&#xA0;</div><div data-block="true" data-editor="48ecg" data-offset-key="b4h5p-0-0"><div data-offset-key="b4h5p-0-0"><span data-offset-key="b4h5p-0-0"><span data-text="true">I have also attached a link to our Shipping FAQ page which provides more information regarding the couriers and our current delivery time frames:&#xA0;</span></span><a href="https://klevarange.com.au/pages/shipping" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="b4h5p-1-0"><span data-text="true">https://klevarange.com.au/pages/shipping</span></span></a><span data-offset-key="b4h5p-2-0"><span data-text="true">&#xA0;</span></span><span data-offset-key="b4h5p-2-1"><span data-text="true">OR&#xA0;</span></span><a href="https://supersleeperpro.com.au/pages/shipping" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="b4h5p-3-0"><span data-text="true">https://supersleeperpro.com.au/pages/shipping</span></span></a></div></div>

You can either email us at support@klevarange.com.au or use our live chat feature on our website for instant help!. Our Live Chat is located in the bottom right hand corner of this screen!. Alternatively you can call us on (02) 9387 4100 and speak wi

<p>You can either email us at <a href="mailto:support@klevarange.com.au">support@klevarange.com.au</a> or use our live chat feature on our website for instant help!&#xA0;</p><p>Our Live Chat is located in the bottom right hand corner of this screen!</p><p>Alternatively you can call us on (02) 9387 4100 and speak with one of our friendly team members :)</p>

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