Contact us quickly through live chat on the right side for the best assistance.

Email through our Contact Form and provide your order number if you need order tracking help from our customer team.

Call our customer service team at the following hours: Monday to Friday, 9:30 AM - 5:00 PM GMT+10 (Sydney Time)

Kleva Range Help Centre

Discover solutions to all your inquiries about shipping, payments, returns, and how to get in touch with our dedicated customer service team.

Help Centre | Kleva Range

How much is shipping?

How long will it take to receive my order?

How do I know when an item will be shipped?

Do you deliver to PO boxes or parcel lockers?

Can I change my shipping address?

What couriers do you use?

Regional Area Delivery Cost

Shipping & Delivery

What is your return policy?

What warranty do you provide?

What are the requirements for returns?

What happens if I send a 'COD' parcel?

How are refunds processed?

What's the process for returning faulty products under warranty?

What if I return a product without necessary information and authorization?

What is the return policy for Super Sleeper Pro® Mattress Toppers?

Returns & Refunds

What payment methods do you have?

Do you have a layby service?

Do you offer Afterpay as a payment method?

Do you offer ZipPay as a payment method?

Can I do a bank transfer of funds for my order?

How can I redeem my reward points?

Orders & Payment

We offer a convenient shipping service for all orders. To view your shipping expenses, just add items to your cart, proceed to checkout, input your delivery address, and the shipping cost will be clearly presented.

For any products returned under warranty or 30-day money back guarantee, the product or offer must be returned in full including any accessories. You must provide us with your full name, order number, reason for return and pre-pay the postage for the

We offer payments via Visa, MasterCard, American Express, UnionPay, Google Pay, PayPal, Afterpay and Zippay.

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Shipping & Delivery

Returns & Refunds

Orders & Payment