Contact us quickly through live chat on the right side for the best assistance.

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Call our customer service team at the following hours: Monday to Friday, 9:30 AM - 5:00 PM GMT+10 (Sydney Time)

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Kleva Range Help Centre

Discover solutions to all your inquiries about shipping, payments, returns, and how to get in touch with our dedicated customer service team.

Help Centre | Kleva Range

How much is shipping?

How long will it take to receive my order?

When will my order be despatched?

Can I change my shipping address?

What couriers do you use?

Regional Area Delivery Cost

Do you ship worldwide?

Past Delivery Date

Shipping & Delivery

What is your return policy?

What warranty do you provide?

What happens if I send a 'COD' parcel?

How are refunds processed?

What's the process for returning faulty products under warranty?

What if I return a product without necessary information and authorization?

What is the return policy for Super Sleeper Pro® Mattress Toppers?

How do I exchange an item?

What is your money back guarantee and warranty periods?

Money Back Guarantee

Warranty

Returns & Refunds

What payment methods do you have?

Do you have a layby service?

How to pay with AfterPay

How to pay with ZipPay

Can I do a bank transfer of funds for my order?

How can I redeem my Reward Points?

How to place an order

Discount codes

Can I cancel my Order?

Requesting an Invoice or Receipt?

Duplicate Orders

Orders & Payment

How to Contact Us

Apple CarPlay Help

Android Auto Help

SmartPlay General Query

How to Increase Microphone Volume

How to Connect your Car Speakers

How to use Voice Control

My bracket isn’t sticking anymore! What should I do?

My bracket won’t suction and keeps falling off! What should I do?

Why won’t my phone connect properly to my Smartplay?

My Smartplay screen has frozen! What should I do?

Why is my Smartplay making a crackling noise when I play music through my speakers?

How do I reset factory settings?

The sun is affecting my bracket!

KLEVA® SmartPlay

Battery & Runtime

Setup & Assembly

Operation & Troubleshooting

Maintenance

Slim Vac Power Vac Warranty

KRAPOF® Slim Power Vac

How do I clean my One Button Cooker?

How will I know when my food is cooked?

How do I cook eggs in the Kleva One Button Cooker?

What’s up with the measuring cup?

How do I get fluffy rice every time?

How do I know which is the ON button on the switch?

I’ve received my One Button Cooker, but where are my free gifts?

Where’s my free recipe book?

Help! My Kleva One Button Cooker is overflowing! What should I do?

KLEVA® One Button 10-in-1 Cooker

My Mealio is displaying an Error message?

How do I prevent my Mealio from overheating?

Can I clean my Mealio in the dishwasher?

My food keeps sticking to the base of the Mealio?

Do I need to pre-cook my vegetables?

My Mealio has suddenly stopped during use?

How do I clean my blender?

KLEVA® Mealio Blender

What does GREBLON C3 mean?

How do I clean my cookware?

Help! I’ve burnt my non-stick pan! What should I do?

Can I use my cookware in the oven?

How long is my warranty?

My pans are no longer non-stick, how do I rectify this?

Diamond Earth® Premium Cookware

Product Help

Product Enquiry

We offer a convenient shipping service for all orders. To view your shipping expenses, just add items to your cart, proceed to checkout, input your delivery address, and the shipping cost will be clearly presented.

For any products returned under warranty or 30-day money back guarantee, the product or offer must be returned in full including any accessories. You must provide us with your full name, order number, reason for return and pre-pay the postage for the

We offer payments via Visa, MasterCard, American Express, UnionPay, Google Pay, PayPal, Afterpay and Zippay.

Interested in one of our products? Please visit the product page via our website or send us over any product queries you have!. Alternatively contact our friendly Sales Team on (02) 9387 4100 and they will have all the information you need :)

<p>Interested in one of our products? Please visit the product page via our website or send us over any product queries you have!</p><p>Alternatively contact our friendly Sales Team on (02) 9387 4100 and they will have all the information you need :)</p>

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