Contact us quickly through live chat on the right side for the best assistance.

Email through our Contact Form and provide your order number if you need order tracking help from our customer team.

Call our customer service team at the following hours: Monday to Friday, 9:30 AM - 5:00 PM GMT+10 (Sydney Time)

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Kleva Range Help Centre

Once your order has been dispatched from our Sydney warehouse, you&#x2019;ll receive an email with your tracking details&#x2014;allowing you to follow your delivery every step of the way.Delivery times depend on your location and the item(s) ordered. Below is a general guide:<ul data-start="381" data-end="572"><li data-start="381" data-end="419">Metro Areas: 2&#x2013;3 business days</li><li data-start="420" data-end="505">Regional Areas: 5&#x2013;9 business days (may vary slightly depending on remoteness)</li><li data-start="506" data-end="572">Western Australia &amp; Northern Territory: 7&#x2013;14 business days</li></ul><blockquote data-start="574" data-end="712">Please Note: Delivery timeframes are estimates provided by our carriers and may be affected by unforeseen delays beyond our control.</blockquote>If you have any questions or need help tracking your order, our Customer Support Team is always here to assist you:&#x1F4AC;&#xA0;Live Chat (bottom right corner) &#x1F4E7; <a data-start="911" data-end="941" rel="noopener">support@klevarange.com.au</a> &#x1F4DE; (02) 9387 4100

Once your order has been dispatched from our Sydney warehouse, you’ll receive an email with your tracking details—allowing you to follow your delivery every step of the way. Delivery times depend on your location and the item(s) ordered. Below is a g

Delivery Timeline

Shipping & Delivery

Shipping Costs

Dispatch Information

Can I Change My Shipping Address?

What Couriers Do You Use?

Why Is Delivery to Regional Areas More Expensive?

Do You Ship Worldwide?

What Should I Do If My Delivery Is Past the Expected Date?

What Is Your Return Policy?

What Warranty Do You Provide?

What Happens If I Send a 'COD' Parcel?

How Are Refunds Processed?

What’s the Process for Returning Faulty Products Under Warranty?

What If I Return a Product Without Authorisation or Required Information?

What Is the Return Policy for Super Sleeper Pro® Mattress Toppers?

How Do I Exchange An Item?

Money Back Guarantee & Warranty Periods

Kleva Range Warranty Policy

Returns & Refunds

What Payment Methods Do You Accept?

Do You Offer a Layby Service?

How to Pay with AfterPay

How to Pay with ZipPay

Can I Pay for My Order via Bank Transfer?

Important Update: Rewards Program & Refer a Friend Scheme

How to Place an Order

Discount Codes

Can I Cancel My Order?

Requesting an Invoice or Receipt

Duplicate Orders

Orders & Payment

Apple CarPlay Help

Android Auto Help

SmartPlay General Query

How to Increase Microphone Volume

How to Connect Your Car Speakers

How to Use Voice Control

My bracket isn’t sticking or suctioning properly! What should I do?

Why won’t my phone connect properly to my Smartplay?

My Smartplay screen has frozen! What should I do?

Why is my Smartplay making a crackling noise when I play music through my speakers?

How do I reset factory settings?

Why Does My Suction Cup Lose Grip in Heat or Sunlight?

KLEVA® SmartPlay

Battery & Runtime

Setup & Assembly

Operation & Troubleshooting

Maintenance

Slim Vac Power Vac Warranty

KRAPOF® Slim Power Vac

How to Clean Your One Button Cooker

How Will I Know When My Food Is Cooked?

How Do I Cook Eggs in the Kleva One Button Cooker?

What’s Up with the Measuring Cup?

How Do I Get Fluffy Rice Every Time?

How Do I Know Which is the ON Button on the Switch?

I’ve Received My One Button Cooker, But Where Are My Free Gifts?

Where’s My Free Recipe Book?

Help! My Kleva One Button Cooker is Overflowing!

KLEVA® One Button 10-in-1 Cooker

My Mealio is Displaying an Error Message

How Do I Prevent My Mealio from Overheating?

Can I Clean My Mealio in the Dishwasher?

My Food Keeps Sticking to the Base of the Mealio

Do I Need to Pre-Cook My Vegetables?

My Mealio Has Suddenly Stopped During Use?

How Do I Clean My Blender?

KLEVA® Mealio Blender

What Does GREBLON® C3 Mean?

How do I clean my cookware?

Help! I’ve burnt my non-stick pan! What should I do?

Can I use my cookware in the oven?

How long is my warranty?

My pans are no longer non-stick, how do I rectify this?

Diamond Earth® Premium Cookware

Product Help

How to Contact Kleva Range Customer Support

Product Enquiry

Delivery TimelineUpdated 20 days ago