We carefully choose the most cost-effective carrier at the time of your order, ensuring both time and cost savings for you!. To view your shipping expenses, just add items to your cart, proceed to checkout, input your delivery address, and the shippi

<p id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">We carefully choose the most cost-effective carrier at the time of your order, ensuring both time and cost savings for you!</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">To view your shipping expenses, just add items to your cart, proceed to checkout, input your delivery address, and the shipping cost will be clearly presented.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">Our competitive shipping rates are determined by various factors, such as the dimensions, weight, and quantity of items in your order, as well as the destination of your shipment.</span></p>

How much is shipping?

You will be emailed the tracking information once your order has been dispatched. From here you can track your order straight to your door!. The delivery time for your order is determined by your location and the specific item(s) you are purchasing.

<p><strong><span style="color: rgb(226, 80, 65); font-family: Arial, Helvetica, sans-serif;"></span></strong><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">You will be emailed the tracking information once your order has been dispatched. From here you can track your order straight to your door!</span></p><p><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">The delivery time for your order is determined by your location and the specific item(s) you are purchasing. All orders are dispatched from our Sydney warehouse. Here&apos;s an estimated breakdown of delivery times:</span></p><ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><strong>Metro Areas:&#xA0;</strong>2-3 business days.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><strong>Regional Areas:&#xA0;</strong>5-9 business days. Please note that the remoteness of your location may occasionally add an extra day or two to this timeframe.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><strong>Western Australia / Northern Territory:&#xA0;</strong>7-14 business days.</li></ul><p id="isPasted"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><strong>*Important Note:&#xA0;</strong>Once your order leaves our warehouse, any unforeseen delays caused by the delivery company are beyond our control. Please understand that expected shipping times are estimates provided to us by the delivery companies and may vary based on specific geographic locations.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">If you have any concerns or questions, feel free to reach out to our customer support team.</span></p>

How long will it take to receive my order?

The dispatch time for your order may take up to 1-3 business days. You will receive an email with tracking information once your order has been dispatched. If any further despatch delays occur within our warehouse you will be notified by e-mail. Plea

<p><span style="font-family: Arial,Helvetica,sans-serif;">The dispatch time for your order may take up to 1<strong id="isPasted">-3 business days</strong>. You will receive an email with tracking information once your order has been dispatched.</span></p><p id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">If any further despatch delays occur within our warehouse you will be notified by e-mail.&#xA0;</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">Please be aware that if you have purchased a pre-order item, the dispatch time may vary. To find the estimated timeframe for pre-order items, please refer to the information provided on each product page.</span></p>

When will my order be despatched?

Once an order has been placed, we are unable to amend the shipping address as per our Terms & Conditions. You can however request to have your parcel delivered to a collection point or a depot instead. Please contact your courier once the tracking in

<p id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">Once an order has been placed, we are unable to amend the shipping address as per our Terms &amp; Conditions.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">You can however request to have your parcel delivered to a collection point or a depot instead. Please contact your courier once the tracking information has come through, to request this. You can do this via phone or online.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">You cannot request to redirect/ change the address of your parcel with the courier.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">If the parcel is delivered to the shipping address entered on the order, it will be the customer&#x2019;s responsibility to collect the parcel.</span></p>

Can I change my shipping address?

We offer a variety of delivery methods to accommodate the size, weight, and fragility of your items. Please find below the details of the courier services we use and their contact information:. If you'd like to learn more about the courier service as

<p id="isPasted"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">We offer a variety of delivery methods to accommodate the size, weight, and fragility of your items. Please find below the details of the courier services we use and their contact information:</span></p><ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><strong><a href="https://auspost.com.au/mypost/track/#/search" rel="noopener noreferrer" target="_blank"><u>Australia Post</u></a>:</strong> <strong>13 76 78</strong></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><a href="https://www.couriersplease.com.au/tools-track" rel="noopener noreferrer" target="_blank"><u><strong>Couriers Please</strong></u></a>: <strong>1300 361 000</strong></li><li style="font-size: 16px; font-weight: bold; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><span id="isPasted" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://www.borderexpress.com.au/tracking/" rel="noopener noreferrer" target="_blank"><strong><u>Border Express</u></strong></a>: <strong>1300 100 239</strong></span></li></ul><p><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you&apos;d like to learn more about the courier service assigned to your order or track your shipment, please click on the provided website links or call the respective phone numbers listed above.</span></p><p><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">For any additional assistance or inquiries, our friendly Customer Service Team is here to help. Feel free to reach out to us, and we&apos;ll be happy to assist you further with your order.</span></p>

What couriers do you use?

We value our regional customers' unwavering support and have long provided FREE postage across Australia. Unfortunately, recent tripled courier prices have impacted our ability to maintain the same level of service in some regional areas. Rising fuel

<p id="isPasted"><span style="font-size: 16px;">We value our regional customers&apos; unwavering support and have long provided FREE postage across Australia.&#xA0;</span></p><p><span style="font-size: 16px;">Unfortunately, recent tripled courier prices have impacted our ability to maintain the same level of service in some regional areas.&#xA0;</span></p><p><span style="font-size: 16px;">Rising fuel costs and limited staff availability have led to postage costs exceeding $60 from our Sydney Depot. We share this increase reluctantly and are actively negotiating with courier services to lower it.&#xA0;</span></p><p><span style="font-size: 16px;">We understand your frustration, and this situation is beyond our control. We&apos;ve worked hard to keep the increase fair and continue to explore ways to reduce postage costs.&#xA0;</span></p><p><span style="font-size: 16px;">Please consider checking with friends or family in metro areas for potentially cheaper postage. We appreciate your understanding and ongoing support as we navigate these challenges together.</span></p>

Regional Area Delivery Cost

We currently only ship within Australia :) We unfortunately don't ship directly to New Zealand. Please call 0800 008 009 as this is the customer service number for our New Zealand distributor and they will be able to assist you further. The following

<div data-block="true" data-editor="ed2es" data-offset-key="ci3dh-0-0" id="isPasted"><div data-offset-key="ci3dh-0-0"><span data-offset-key="5ne5r-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">We currently only ship within Australia :)&#xA0;<br><br>We unfortunately don&apos;t ship directly to New Zealand. Please call 0800 008 009 as this is the customer service number for our New Zealand distributor and they will be able to assist you further.&#xA0;</span></span></div></div><div data-block="true" data-editor="ed2es" data-offset-key="5ne5r-0-0"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><br></span></div><div data-block="true" data-editor="ed2es" data-offset-key="55ca0-0-0"><div data-offset-key="55ca0-0-0"><span data-offset-key="55ca0-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">The following products are available to New Zealand:</span></span></div></div><div data-block="true" data-editor="ed2es" data-offset-key="4et4o-0-0"><div data-offset-key="4et4o-0-0"><span data-offset-key="4et4o-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">- Safety Slicer Xl</span></span></div></div><div data-block="true" data-editor="ed2es" data-offset-key="5cbqk-0-0"><div data-offset-key="5cbqk-0-0"><span data-offset-key="5cbqk-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">- Miracle Magnetic Dusters</span></span></div></div><div data-block="true" data-editor="ed2es" data-offset-key="6i4i6-0-0"><div data-offset-key="6i4i6-0-0"><span data-offset-key="6i4i6-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">- Sumo Slicer&#xA0;</span></span></div></div><div data-block="true" data-editor="ed2es" data-offset-key="bp63t-0-0"><div data-offset-key="bp63t-0-0"><span data-offset-key="bp63t-0-0"><span data-text="true" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">- Drain Cleaner</span></span></div></div>

Do you ship worldwide?

Aramex: 1300 327 892. Please select 1 and 1 to get through to a customer service agent.

<div data-block="true" data-editor="48ecg" data-offset-key="ef3u3-0-0" id="isPasted"><div data-offset-key="ef3u3-0-0"><span data-offset-key="ef3u3-0-0"><span data-text="true">In order to gather an ETA for your delivery you can contact the courier company, please have your tracking number ready. Please find the contact details of our couriers below.&#xA0;</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="al9g-0-0"><div data-offset-key="al9g-0-0"><br></div></div><div data-block="true" data-editor="48ecg" data-offset-key="5vtjf-0-0"><div data-offset-key="5vtjf-0-0"><span data-offset-key="5vtjf-0-0"><span data-text="true"><a href="https://www.couriersplease.com.au/tools-track?no=" rel="noopener noreferrer" target="_blank">Couriers Please:</a></span></span><span data-offset-key="5vtjf-0-0"><span data-text="true">&#xA0;1300 361 000&#xA0;</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="4hqvk-0-0"><div data-offset-key="4hqvk-0-0"><span data-offset-key="4hqvk-0-0"><span data-text="true">Mention &apos;following up on a consignment&apos; and do not give the tracking number when asked. You will now get redirected to a customer service agent.</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="vhec-0-0"><div data-offset-key="vhec-0-0"><span data-offset-key="vhec-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="4n1ko-0-0"><div data-offset-key="4n1ko-0-0"><span data-offset-key="4n1ko-0-0"><span data-text="true"><a href="https://www.borderexpress.com.au/tracking/" rel="noopener noreferrer" target="_blank">Border Express:</a></span></span><span data-offset-key="4n1ko-0-0"><span data-text="true">&#xA0;1300 100 239</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="71h7s-0-0"><div data-offset-key="71h7s-0-0"><span data-offset-key="71h7s-0-0"><span data-text="true">Please select 2 and 2 to get through to a customer service agent.</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="487gs-0-0"><div data-offset-key="487gs-0-0"><span data-offset-key="487gs-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="5fnfc-0-0"><div data-offset-key="5fnfc-0-0"><span data-offset-key="5fnfc-0-0"><span data-text="true"><a href="https://startrack.com.au/" rel="noopener noreferrer" target="_blank">StarTrack:</a></span></span><span data-offset-key="5fnfc-0-0"><span data-text="true">&#xA0;12 23 45&#xA0;</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="22hm4-0-0"><div data-offset-key="22hm4-0-0"><span data-offset-key="22hm4-0-0"><span data-text="true">Mention &apos;following up on a consignment&apos; or &apos;customer service&apos; to speak to a customer service agent.</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="dk78p-0-0"><div data-offset-key="dk78p-0-0"><span style="font-size: 16px;"><br></span></div><p style="line-height: 1;"><span data-offset-key="dk78p-0-0" style="font-size: 16px;"><a href="https://www.aramex.com.au/tools/track?l=" rel="noopener noreferrer" target="_blank">Aramex:</a> 1300 327 892</span></p><p style="line-height: 1;"><span style="font-size: 16px;">Please select 1 and 1 to get through to a customer service agent. </span></p></div><div data-block="true" data-editor="48ecg" data-offset-key="5ovot-0-0"><div data-offset-key="5ovot-0-0" style="line-height: 1.5;"><span data-offset-key="5ovot-0-0"><span data-text="true"><a href="https://auspost.com.au/mypost/track/search" rel="noopener noreferrer" target="_blank">Australia Post:</a></span></span><span data-offset-key="5ovot-0-0"><span data-text="true">&#xA0;13 11 18</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="4su2v-0-0"><div data-offset-key="4su2v-0-0"><span data-offset-key="4su2v-0-0"><span data-text="true">Mention &apos;following up on a consignment&apos; or &apos;customer service&apos; to speak to a customer service agent.</span></span></div></div><div data-block="true" data-editor="48ecg" data-offset-key="61mkm-0-0">&#xA0;</div><div data-block="true" data-editor="48ecg" data-offset-key="b4h5p-0-0"><div data-offset-key="b4h5p-0-0"><span data-offset-key="b4h5p-0-0"><span data-text="true">I have also attached a link to our Shipping FAQ page which provides more information regarding the couriers and our current delivery time frames:&#xA0;</span></span><a href="https://klevarange.com.au/pages/shipping" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="b4h5p-1-0"><span data-text="true">https://klevarange.com.au/pages/shipping</span></span></a><span data-offset-key="b4h5p-2-0"><span data-text="true">&#xA0;</span></span><span data-offset-key="b4h5p-2-1"><span data-text="true">OR&#xA0;</span></span><a href="https://supersleeperpro.com.au/pages/shipping" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="b4h5p-3-0"><span data-text="true">https://supersleeperpro.com.au/pages/shipping</span></span></a></div></div>

Past Delivery Date

Contact us quickly through live chat on the right side for the best assistance.

Email through our Contact Form and provide your order number if you need order tracking help from our customer team.

Call our customer service team at the following hours: Monday to Friday, 9:30 AM - 5:00 PM GMT+10 (Sydney Time)

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Kleva Range Help Centre

We offer a convenient shipping service for all orders. To view your shipping expenses, just add items to your cart, proceed to checkout, input your delivery address, and the shipping cost will be clearly presented.

Shipping & Delivery

What is your return policy?