How Are Refunds Processed?Updated 15 days ago

Refunds are issued to the original payment method used at checkout.
If a refund to your original method isn’t possible, we’ll issue a credit note instead, valid for 12 months.

Refund Timeline

Please allow up to 5 business days for the refunded amount to appear in your account. Processing times may vary depending on your bank or payment provider.

Note: Refunds do not include original postage, handling fees, or shipping protection (if selected).

If you have any questions about your refund status, feel free to contact our Customer Service Team for assistance:

💬 Live Chat (bottom right corner)
📧 [email protected]
📞 (02) 9387 4100