For any products returned under warranty or 30-day money back guarantee, the product or offer must be returned in full including any accessories. You must provide us with your full name, order number, reason for return and pre-pay the postage for the
We offer a 30-day money back guarantee. If you're unsatisfied with your product, you can request a refund within 30 days of the parcel recipient date. Products returned outside of this period are not eligible for a refund. Some products come with ext
We offer a 12-month warranty for repairs or replacements. Some products may have extended warranties, which are specified on their product pages.
To request a return, provide your full name, order number, reason for return, and pre-pay return postage. Use a tracked postal service and keep the return tracking number and postage receipt. Lost items without tracking won't be the responsibility of
We reserves the right to refuse parcels that are 'COD' or 'More To Pay', and the associated charges will be deducted from your refund. Refunds exclude postage, handling and any shipping protection fee.
Refunds go back to the original payment method. If that's not possible, you'll receive a credit note with a 12-month expiry.
Contact KLEVA RANGE®'s Customer Service Team for approval. Basic troubleshooting may occur, and you may need to send the product for assessment. Postage and handling costs will be refunded if your product meets warranty requirements and you have a re
Failure to enclose required information and obtain authorization may result in a replacement or refund not being granted.
Super Sleeper Pro® Mattress Topper customers have a 120-day money back guarantee. You must sleep on it for at least 14 days before initiating a return. Incorrect size orders are not eligible for a refund. Damaged or heavily stained toppers also do no
