For any products returned under warranty or 30-day money back guarantee, the product or offer must be returned in full including any accessories. You must provide us with your full name, order number, reason for return and pre-pay the postage for the
We offer a standard 30-day return period. If you're unsatisfied with your product, you can request a refund within 30 days of the parcel recipient date. Products returned outside of your money back guarantee period are not eligible for a refund. Some
We offer a 12-month warranty for repairs or replacements. Some products may have extended warranties, which are specified on their product pages.
We reserves the right to refuse parcels that are 'COD' or 'More To Pay', and the associated charges will be deducted from your refund. Refunds exclude postage, handling and any shipping protection fee.
Refunds go back to the original payment method. If that's not possible, you'll receive a credit note with a 12-month expiry. Please note it can take up to 5 business days for the money to go back into your account.
To help speed up the process and so that our Customer Service Team can assist you further with your enquiry, please forward an image / video displaying the issue to [email protected] so we can assess this further for you. Please also provide
Failure to enclose required information and obtain authorization may result in a replacement or refund not being granted.
Super Sleeper Pro® Mattress Topper customers have a 120-day return period. You must sleep on it for at least 14 days before initiating a return. Incorrect-size orders are not eligible for a refund. Damaged or heavily stained toppers also do not quali
We offer a standard 30-day return period. If you're unsatisfied with your product, you can request an exchange within 30 days of the parcel recipient date. Products returned outside of your return period are not eligible for an exchange. Some product
Please find our money back guarantee and warranty periods below:
