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Returns & Refunds

For any products returned under warranty or 30-day money back guarantee, the product or offer must be returned in full including any accessories. You must provide us with your full name, order number, reason for return and pre-pay the postage for the

What is your return policy?

We offer a 30-day money back guarantee. If you're unsatisfied with your product, you can request a refund within 30 days of the parcel recipient date. Products returned outside of this period are not eligible for a refund. Some products come with ext

What warranty do you provide?

We offer a 12-month warranty for repairs or replacements. Some products may have extended warranties, which are specified on their product pages.

What are the requirements for returns?

To request a return, provide your full name, order number, reason for return, and pre-pay return postage. Use a tracked postal service and keep the return tracking number and postage receipt. Lost items without tracking won't be the responsibility of

What happens if I send a 'COD' parcel?

We reserves the right to refuse parcels that are 'COD' or 'More To Pay', and the associated charges will be deducted from your refund. Refunds exclude postage, handling and any shipping protection fee.

How are refunds processed?

Refunds go back to the original payment method. If that's not possible, you'll receive a credit note with a 12-month expiry.

What's the process for returning faulty products under warranty?

Contact KLEVA RANGE®'s Customer Service Team for approval. Basic troubleshooting may occur, and you may need to send the product for assessment. Postage and handling costs will be refunded if your product meets warranty requirements and you have a re

What if I return a product without necessary information and authorization?

Failure to enclose required information and obtain authorization may result in a replacement or refund not being granted.

What is the return policy for Super Sleeper Pro® Mattress Toppers?

Super Sleeper Pro® Mattress Topper customers have a 120-day money back guarantee. You must sleep on it for at least 14 days before initiating a return. Incorrect size orders are not eligible for a refund. Damaged or heavily stained toppers also do no