How Do I Exchange An Item?Updated 13 days ago
We offer a standard 30-day return period. If you’re unsatisfied with your product, you can request an exchange within 30 days of the parcel delivery date. Products returned outside this period are not eligible for exchange.
Some products may have an extended return period — please check the specific product page for details.
How to Request an Exchange:
Email us at [email protected] with the following information:
Your email address
Order number
The product you want to exchange
The product you want in exchange
Reason for exchange
Once we receive your request, we’ll send you the exchange instructions including the returns address.
Please Note:
Shipping fees for returns and exchanges do apply.
If you have any questions or need help exchanging your order, our Customer Support Team is here to assist you:
💬 Live Chat (bottom right corner)
📧 [email protected]
📞 (02) 9387 4100