Contact us quickly through live chat on the right side for the best assistance.

Email through our Contact Form and provide your order number if you need order tracking help from our customer team.

Call our customer service team at the following hours: Monday to Friday, 9:30 AM - 5:00 PM GMT+10 (Sydney Time)

Kleva Range Help Centre

We carefully choose the most cost-effective carrier at the time of your order, ensuring both time and cost savings for you!To view your shipping expenses, just add items to your cart, proceed to checkout, input your delivery address, and the shipping cost will be clearly presented.Our competitive shipping rates are determined by various factors, such as the dimensions, weight, and quantity of items in your order, as well as the destination of your shipment.

We carefully choose the most cost-effective carrier at the time of your order, ensuring both time and cost savings for you!. To view your shipping expenses, just add items to your cart, proceed to checkout, input your delivery address, and the shippi

How much is shipping?

Shipping & Delivery

How long will it take to receive my order?

How do I know when an item will be shipped?

Do you deliver to PO boxes or parcel lockers?

Can I change my shipping address?

What couriers do you use?

Regional Area Delivery Cost

What is your return policy?

What warranty do you provide?

What are the requirements for returns?

What happens if I send a 'COD' parcel?

How are refunds processed?

What's the process for returning faulty products under warranty?

What if I return a product without necessary information and authorization?

What is the return policy for Super Sleeper Pro® Mattress Toppers?

Returns & Refunds

What payment methods do you have?

Do you have a layby service?

Do you offer Afterpay as a payment method?

Do you offer ZipPay as a payment method?

Can I do a bank transfer of funds for my order?

How can I redeem my reward points?

Orders & Payment

How much is shipping?Updated 8 months ago