What’s the Process for Returning Faulty Products Under Warranty?Updated 13 days ago

If your product is faulty and still within the warranty period, we’re here to help. To ensure a quick and smooth resolution, please email [email protected] with the following information:

Required Details:

• Order Number:

• Email Address:

• Description of the Fault:

• When Did the Issue Start Occurring?

• Photo or Video Evidence of the Fault: (please attach to your email)

Our Customer Service Team will assess the issue and advise you on the next steps, which may include a repair, replacement, or refund depending on the circumstances.

Tip: The more detail you provide, the quicker we can resolve your enquiry!

Still have questions? Get in touch — we’re here to assist:

💬 Live Chat (bottom right corner)
📧 [email protected]
📞 (02) 9387 4100