What Happens If I Send a 'COD' Parcel?Updated 20 days ago
Please do not return parcels using ‘Cash on Delivery’ (COD) or with any 'More to Pay' charges.
We reserve the right to refuse acceptance of these parcels. If we do accept them, any additional charges incurred will be deducted from your refund.
Please Note:
Refunds do not include original postage, handling fees, or any shipping protection you may have selected at checkout.
To ensure a smooth return process, always follow the return instructions provided by our Customer Service Team. If you need help, please contact us before sending your parcel:
💬 Live Chat (bottom right corner)
📧 [email protected]
📞 (02) 9387 4100