What If I Return a Product Without Authorisation or Required Information?Updated 13 days ago

To ensure your return is processed correctly, you must first obtain authorisation from our Customer Service Team and include all required return information.

If a product is returned without prior authorisation or missing the necessary details, we may be unable to process a refund or replacement.

Before Returning Any Item:

Please contact [email protected] with:

• Your order number

• Reason for return

• Any supporting details or media (e.g., photos or videos for faulty items)

We’ll then provide you with the return instructions and address.

Returning an item without following this process may delay or void your return eligibility.

Need help? Reach out to our Customer Service Team before sending anything back:

💬 Live Chat (bottom right corner)
📧 [email protected]
📞 (02) 9387 4100