What Is Your Return Policy?Updated 13 days ago

We want you to love your purchase—but if you're not completely satisfied, we offer a 30-day return period.

Standard Returns

You can request a refund within 30 days of receiving your parcel.
Returns requested outside this period are not eligible for a refund.

Extended Return Periods

Some products come with an extended return window. Please check the individual product page for specific return eligibility.

How to Request a Return

To begin the return process, please email [email protected] with the following details:

• Email Address:

• Order Number:

• Product You Are Returning:

• Reason for Return:

Once we receive your request, we’ll provide you with the return instructions and return address.

If you have any questions, feel free to contact our Customer Service Team—we’re here to help:

💬 Live Chat (bottom right corner)
📧 [email protected]
📞 (02) 9387 4100