What Should I Do If My Delivery Is Past the Expected Date?Updated 16 days ago
If your order has not arrived by the estimated delivery date, we recommend contacting the courier directly for the most accurate update. Please have your tracking number ready before calling.
Here’s how to reach your courier’s customer service team:
Couriers Please – 📞 1300 361 000
When prompted, say: “Following up on a consignment”
Important: Do not enter your tracking number when asked — this will redirect you to a live agent
Border Express – 📞 1300 100 239
Press 2, then 2 again to speak with a customer service agent
Australia Post – 📞 13 11 18
Say: “Following up on a consignment” or “Customer service” to speak with an agent
For more details on our couriers and delivery timeframes, please visit our Shipping FAQs:
If you're still unable to locate your parcel or need further assistance, please contact our Customer Service Team and we’ll be happy to help:
💬 Live Chat (bottom right corner)
📧 [email protected]
📞 (02) 9387 4100