Contact us quickly through live chat on the right side for the best assistance.

Email through our Contact Form and provide your order number if you need order tracking help from our customer team.

Call our customer service team at the following hours: Monday to Friday, 9:30 AM - 5:00 PM GMT+10 (Sydney Time)

Kleva Range Help Centre

<p>We offer a 12-month warranty for repairs or replacements. Some products may have extended warranties, which are specified on their product pages.</p>

We offer a 12-month warranty for repairs or replacements. Some products may have extended warranties, which are specified on their product pages.

What warranty do you provide?

Returns & Refunds

How much is shipping?

How long will it take to receive my order?

How do I know when an item will be shipped?

Do you deliver to PO boxes or parcel lockers?

Can I change my shipping address?

What couriers do you use?

Regional Area Delivery Cost

Shipping & Delivery

What is your return policy?

What are the requirements for returns?

What happens if I send a 'COD' parcel?

How are refunds processed?

What's the process for returning faulty products under warranty?

What if I return a product without necessary information and authorization?

What is the return policy for Super Sleeper Pro® Mattress Toppers?

What payment methods do you have?

Do you have a layby service?

Do you offer Afterpay as a payment method?

Do you offer ZipPay as a payment method?

Can I do a bank transfer of funds for my order?

How can I redeem my reward points?

Orders & Payment

What warranty do you provide?Updated 8 months ago