Why Is Delivery to Regional Areas More Expensive?Updated 16 days ago

We truly value the continued support of our regional customers and have proudly offered free shipping Australia-wide for a long time.

However, due to recent significant increases in courier rates—particularly in regional areas—we’ve had to adjust our shipping policy in some cases. Rising fuel costs and limited courier staff availability have resulted in shipping charges exceeding $60 from our Sydney depot to certain regional locations.

We want to be transparent:

• These changes are not within our control, and we share your frustration

• We are actively working with courier partners to negotiate better rates

• Any shipping charges applied are done so fairly and only when absolutely necessary

Helpful Tip:
If you have friends or family in a metro area, consider using their address for delivery—it may help reduce your shipping costs.

We appreciate your patience and understanding as we continue to look for ways to make regional shipping more affordable. If you have any concerns, please don’t hesitate to contact our Customer Service Team: 

💬 Live Chat (bottom right corner)
📧 [email protected]
📞 (02) 9387 4100